Training Solutions for the Customer Services Sector
Over 90 Courses
Manage and Track
Customer Services Training Courses
Your business is only viable if your customers are satisfied with the products and services on offer. Great customer support is essential in maintaining a business’ reputation and profits.
These courses offer both general and more specialised training in customer service.
The general courses, including the Caring for Your Customers’ Needs Certification and Customer Care Certification, equip your staff with the basic skills they need to engage with customers and resolve their difficulties. The Managing & Improving Customer Service Process Certification will help them grow their understanding of customer care.
Providing customer service can be challenging and customers can occasionally become confrontational. The Dealing with Customer Complaints Certification and Dealing with Difficult People and Situations Certification courses will teach your staff how to handle such instances.
Whatever sector your business may be in, these courses will help your team work constructively with customers and ensure they enjoy an outstanding experience every time.
- Dealing with Difficult Customers
- Customer Services and Telephone Techniques
- Reception Skills
- Effective Communication Skills
- Becoming a Powerful Communicator
- Handling Challenging Calls
- Effective Telephone Techniques
- Interpersonal Skills
- Time Management
- Managing Stress
- Handling Difficult People